PRIVACY POLICY

Assembly Box Office – Privacy Policy

This Privacy Policy explains how Assembly Box Office Limited collects, uses and protects personal data when you purchase tickets, visit our website, or attend events.

Assembly Box Office Limited is committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

Assembly Box Office Limited
Company Number: 17038914
Registered in England and Wales

Registered Office:
20 Wenlock Road
London
England
N1 7GU

Assembly Box Office Limited operates the ticketing services for Newcastle Assembly Rooms 1776 CIC and associated productions and events.

For privacy enquiries please contact:

boxoffice@assemblyroomsnewcastle.com

2. Information We Collect

When purchasing tickets or interacting with our services we may collect the following information:

Name
Email address
Telephone number
Billing address
Payment information (processed securely by payment providers)
Ticket purchase history
Event attendance information
Marketing preferences

We may also collect technical information when using our website such as:

IP address
Browser type
device information
cookies and website usage data.

3. How We Use Your Information

We use your personal data for the following purposes:

Processing ticket purchases and bookings
Delivering tickets and booking confirmations
Contacting you regarding event updates, cancellations or changes
Providing customer support
Improving our services and website
Preventing fraud and ensuring security
Sending marketing communications where you have consented to receive them.

4. Legal Basis for Processing Data

We process personal data under the following legal bases:

Contractual necessity
To fulfil your ticket purchase and provide the services requested.

Legitimate interests
To operate our box office services, improve our events and ensure security.

Consent
Where you have chosen to receive marketing communications.

Legal obligations
Where we are required to comply with applicable laws.

5. Sharing Your Data

Your personal data may be shared with trusted partners where necessary to provide our services, including:

payment processors
ticketing software providers
email communication platforms
event organisers associated with your booking
Newcastle Assembly Rooms 1776 CIC (venue operator)

These partners process data only for the purposes necessary to deliver services.

We do not sell personal data to third parties.

6. Payment Information

All payment transactions are processed securely through accredited payment providers.

Assembly Box Office Limited does not store full credit or debit card details.

7. Marketing Communications

If you opt in to receive marketing communications, we may contact you regarding:

upcoming events
special offers
venue news
related productions and performances.

You can unsubscribe from marketing communications at any time using the link provided in our emails.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

fulfilling ticket purchases
complying with legal obligations
resolving disputes
maintaining business records.

9. Your Rights

Under UK data protection law you have the right to:

request access to your personal data
request correction of inaccurate data
request deletion of your personal data
restrict or object to processing
withdraw consent for marketing communications
lodge a complaint with the Information Commissioner’s Office (ICO).

Requests relating to personal data can be made by contacting:

boxoffice@assemblyroomsnewcastle.com

10. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies may be used to:

remember preferences
analyse site usage
improve website performance.

You can control cookie settings through your web browser.

11. Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse.

This includes secure systems, access controls and trusted technology partners.

12. Changes to This Privacy Policy

Assembly Box Office Limited may update this Privacy Policy from time to time.

Any updates will be published on the Assembly Rooms website.

13. Contact

For questions regarding this Privacy Policy or your personal data please contact:

Assembly Box Office Limited
Email: boxoffice@theassemblyrooms.org